1. GENERAL CONDITIONS
Access and use of this site and the products and services are subject to the following conditions.
Access to this site is permitted on a temporary basis, and we reserve the right to withdraw or change services without notice. We are not responsible if for any reason this website is unavailable at a given time. Occasionally, we may restrict access to some areas of this site.
DA Wine & Gourmet is not responsible for damage or loss of any person, that may arise from the use of any information on this site.
Some links on this site lead to external sites, DA Wine & Gourmet partners. When you click on these links will leave the website of DA Wine & Gourmet, and we will not have any control over such sites, and will not accept any responsibility for the material present in them.
To place an order, you must be over 21 years and commit to provide true data to in order to successfully process your order.
Minimum order value
Due to the nature of our online business, please note that we will only be able to serve orders for a minimum value of 25 €.
2. SHIPMENTS AND DELIVERIES
DA Wine & Gourmet ships orders to all countries, with a delivery time of between two and fifteen working days depending on the destination country.
The carriers with whom we have protocols perform deliveries from Monday to Friday, between 8 and 18 hours at the address you want.
In the case of mainland Portugal and Madeira, deliveries are made up to four working days if the order is made until 12:00h and the chosen payment method is Multibanco. Payments by MB may take up to one business day to enter the bank and DA Wine & Gourmet may dispatch the orders after obtaining confirmation of receipt of payment.
For Azores, the delivery time can vary between 5-8 business days.
Delivery times are indicative and are therefore considered valid when there is no physical or structural impediments (eg, incorrect addresses or setbacks of force majeure). Carriers do not make deliveries on holidays and weekends, and can not choose a specific delivery time.
Track my order
When your order is shipped, you will receive a code in your email so that you can locate it on the carrier’s website.
If you have trouble locating your order, please contact us.
Difficulties in performing delivery
If the carrier cannot deliver your order, it will make an attempt the next day or will contact you to schedule a new delivery. In the specific case of CTT Expresso, a postcard will be left to pick up your order at the post office.
Forwarding returned orders
When an order is returned to DA Wine & Gourmet for the customer’s responsibility and that he wants the return of the same, or send a new one, a fee of € 5 for us to process the new order will be charged.
This fee must be paid by bank transfer or Multibanco and the proof of payment sent to our team of customer support by email, along with the returned order number and the name of the first account holder from which it was made bank transfer.
3. PRICES AND PAYMENT OPTIONS
DA Wine & Gourmet puts at your disposal the following payment methods: Credit Card (Visa, Visa Electron, Mastercard, Maestro), Paypal and Multibanco.
Please go to the site www.paypal.com for more information on payments by PayPal and Credit Card.
Payment by Multibanco can be made through the Multibanco network boxes or your home banking. This type of payment delay up to 24 hours to give input. Your order will only be sent when we confirm receipt of your payment.
All prices exclude VAT (where applicable) the legal rate. All prices are valid except typo.
Credit card verification
Users of credit cards are subject to validation and authorization card by your issuer. If the card is declined, you will be immediately informed by our system when you are completing your order.
When evaluating your order request, the disclosure of their data as address and postcode is possible to check security alerts and effects of prevention and detection of any kind of scam.
Still, whenever their data are released, they will remain safe.
Verified by VISA
DA Wine & Gourmet works with VISA to offer a safer shopping experience when the credit card is used online.
4. CANCELLATION, RETURNS AND EXCHANGES
DA Wine & Gourmet accepts returns within 14 days of receipt of the order of new products, complete and in original packaging of the order. This package must not be damaged, altered or erased. Incomplete products, damaged or used by the customer will not be accepted.
If we receive returns that do not meet the above-mentioned conditions, the client will not be entitled to any refund and will be sending you proposed this return with the next order. If you decline and want to recover the article, you need to schedule a collection of articles in our facilities and bear the burden.
To exercise your right to return, please contact our Customer Support in advance, with the order number, description or reference of the product you want to return, address and date of collection. This service is available Monday to Friday, from 08h00 to 19h00, and you can not schedule a specific time, only a date.
Cancellation of orders
You can only cancel an order if it is in pending status, which means it has not yet been packaged and not left our warehouse. If you want to cancel an order, use the contact form.
If you cancel an order paid, the refund will be made within 5 days.
Return of orders/products
The collections service is available Monday to Friday, from 08h00 to 19h00, and you can not schedule a specific time, only a date.
The collections are free if the reason for the return is the responsibility of DA Wine & Gourmet. If the reason for return is because you changed your mind or made a mistake when ordering, the cost of collection will it be deducted from the refund amount.
We only exchange products that are in their original state. These products must be new, complete, with no signs of use and with the original packaging in good condition. In the case of drinks, these should not be opened.
To make an exchange, contact customer support with the order number, description or reference of the product you want to change the address and date of collection. The collections service is available Monday to Friday, from 08h00 to 19h00, and you can not schedule a specific time, only a date.
If for some reason is not possible to return the product, you will be refunded its value.
Reimbursement methods and terms
DA Wine & Gourmet will refund the customer quickly considering, however, a maximum of 15 days from the date of arrival of the return to our warehouses.
In the case of canceled orders (orders paid that were not sent), the maximum period for repayment is 5 days.
Reimbursement will be made as follows:
– If you made the payment by credit card, the refund will be credited on the card itself and can be seen in the next statement.
– In the case of payment by Paypal, the refund is credited to your PayPal account and will be immediately available.
– If you paid your order by Multibanco, contact the Customer Support team with bank account details (NIB and SWIFT) and the refund will be transferred to this account.
Reimbursement of transport costs
We refund orders for transport costs which return is the responsibility of DA Wine & Gourmet (eg defective products or exchanged). However, we do not refund shipping costs in a multi-product order only one having problems.
When ordering the return is the customer’s responsibility, the shipping and the order the return shipping costs will be borne by the customer.
These costs will be deducted from the refund amount if the returned order is paid. If not paid, you must make a transfer of the value of these costs when making a new order.
5. PRODUCT INFO
We take precautions to ensure that all details, descriptions and prices of products displayed on the site are correct. However, we reserve the right to refuse orders in which the product information was incorrectly published, including prices and promotions.
Refusal of orders can also be due to other reasons such as:
– Product out of stock;
– Inability to obtain authorization for payment;
– Fraudulent Orders.
If there is any problem with your order you will be immediately contacted by us. The ordered products and respective stock is secured after the payment, and that it should be done soon immediately after ordering, otherwise we can not guarantee your order.
We do everything in our power to keep your order and payment data secure. But we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering on our website.
DA Wine & Gourmet can change prices without notice. All prices include VAT (where applicable) the legal rate.
6. PRODUCT WARRANTY
Being one of the fundamental rights of consumers access to goods and related services to contractors and with the proper functioning of warranty, DA Wine & Gourmet guarantees for a period of 24 months from the date of purchase, the quality of their products by promoting, in cases where it is demonstrated legitimate, the customer and the repair using, and in that order, one of the following methods:
– Repair of the damaged well ensuring the proper functioning and / or final quality.
– The right of an equal exchange.
– Exchange of goods by a similar in characteristics and purpose, since it agreed with the Client.
– Termination of the contract and resulting refund if none of the above is possible.
The right to the Customer’s part to guarantee always take place by submitting the complaint to our services through the channels provided in the Conditions of Sale, and returning the defective or not corresponding to the contractor.
Our Customer Support team will review the article in question in order to confirm the actual warranty claims by the customer, the exclusion of all situations that result prove, inter alia, of:
– Abusive use, intentional damage or negligent damage by the Customer;
– Periodic checks, maintenance and repair of parts subjected to wear and tear;
– Normal wear the product provided that within the expected and declared by the manufacturer level;
– Inability to prove fault or defect indicated by the client;
– Costs relating to removal or installation of the product;
– All situations that are detected as fraud attempts.
After inspection of the received product, the customer will be informed of the outcome of their application.
7. PERSONAL DATA
8. APPLICABLE LAW / JURISDICTION
This contract is subject to Portuguese law.
For all matters arising from this Agreement, the parties elect the jurisdiction of Numão.
These provisions shall not affect any consumer rights, resulting directly from the law in force.
More information on Consumer’s Portal (www.consumidor.pt).